Shipping & Returns
UK - All items will be sent by DPD tracked, next day and insured. The tracking number will be made available once posted so you can track it's progress and re arrange delivery if you miss it.
International - All items will be sent by DPD international. Please allow 2 weeks for delivery. The buyer is responsable for all import duties and taxes that may occur.
DPD Overnight — £8.00 flat rate
DPD Europe Within a week — £15 flat rate
DPD USA – £20 flat rate For other countries please Contact Us
Lost Items - All items are sent with reputable curriers by signed for delivery. In the event of a 'loss' once courier protocol has been exhausted the item will be replaced as swiftly as possible.
If you need your piece sooner please contact me to see if I can rush an order for you.
Things to consider Before Ordering
Remember to add to the delivery time, the time taken to make your accessory. If no modifications are needed you can expect to receive your piece to bake between 2 and 3 weeks. If you are ordering changes to an existing design it can take between 2 and 4 weeks and a bespoke design 2 - 6 weeks as I may need to source extra supplies.
I offer customer 7 days cancellation from the order date, as I am a small business though I appreciate you telling me ASAP.
I try to Photograph and take great care to describe my products as clearly as possible, sometimes though colours and shape can be distorted a little by different montiers etc
As all my pieces are handcrafted there may be slight differences from the item pictured and the one you receive. This is because my pieces are made with vintage and antique pearls and crystals ... it adds to the pieces charm and is what makes your piece unique to you. The differences are always minor.
Returns & Exchanges
I now offer a 14 day return policy on all my products except bespoke and earrings for pierced ears. I hope this enables you to purchase knowing if it's not going to work you can return it. Refunds are only given if items are sent with original packaging and tags intact, and the items must show no trace of hair products or make up. If we feel the items are not in their original condition a refund would be refused and the item returned to the customer. Please e-mail before returning so we can book in your return.
At this time we do not offer refunds on Bespoke products or items from the collection with custom changes.
All shipping costs to us must be paid for by the customer returning the item and shipping costs paid at the time of purchase canl not be refunded.
Miss Clemmie items are handmade and delicate, I inspect all items that leave my studio carefully, they will be packaged securely but please check the items when they arrive with you and report any imperfections within 7 days, and I’ll swiftly correct.
I recommend care when handling and storing products to prevent damage.
All items are sent 'tracked' but in the event of an item going missing once currier protocol has been followed the item will be replaced as soon as possible.
We will of course do everything I can to ensure you are happy with your purchase.
Returned Packages - If delivery of your order has been attempted unsuccessfully the package should be held at a local collection centre. If not collected within a set time the package/s will be returned to me, this is usually after 14 days. I’m are happy to resend packages which have been returned to me, however I ask the customer to pay the additional postage incurred in resending the package. For more information about DPD please visit their website at www.dpd.com.